Purpose
Create one reliable source instead of parallel paper, email and individual-system records.
Definition
Digital claim file
A digital claim file is the leading case record that brings together vehicle and customer data, instructions, documents, communication, tasks, status and involved roles for one motor claim.
Updated 14 July 2026 · Scope: Germany
In practice
Contents
Vehicle and keeper data, incident details, customer instruction, photos, documents, roles, deadlines and status.
Boundary
The file organises and documents the process; it does not replace legal or technical professional judgement.
Scope and professional boundary
The content is operational guidance for the German claims context. It is not legal advice and does not replace case-specific assessment by authorised professionals.
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